General Terms and Conditions

GENERAL TERMS AND CONDITIONS (GTC)

1. Company Identification

Company Name: Laboratoire Justbeauty Germany

2. Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed via the website www.justbeauty-shop.com. By placing an order, the customer accepts the conditions listed here without restriction.

3. Products

  • Laboratoire Justbeauty Germany is committed to offering products of the highest quality. Each product is carefully checked before shipping to ensure quality and conformity.
  • We work with reliable suppliers to ensure that our customers receive cosmetic products, wigs, or accessories that meet their expectations.
  • Product descriptions, including features, ingredients, sizes, and uses, are detailed on the website. The illustrations are for illustrative purposes and may differ slightly from the actual product.

4. Prices

  • All prices indicated on the website www.justbeauty-shop.com are in Euros (€) and include VAT.
  • Shipping costs are calculated separately and indicated before the order is finalized.
  • Laboratoire Justbeauty Germany reserves the right to change prices at any time. However, the price displayed at the time of the order remains binding.

5. Orders

  • Orders can be placed directly via the website www.justbeauty-shop.com by completing the ordering process with a shopping cart and secure payment.
  • An order is considered confirmed once payment has been received and the customer has received a confirmation email.
  • Order tracking can be done using a tracking number, which will be sent by email after dispatch.

6. Payment

Available payment methods are:

  • Credit card (Visa, Mastercard, etc.)
  • PayPal
  • Bank transfer
  • Klarna

Payments on our website are secure. Laboratoire Justbeauty Germany does not store bank details or credit card numbers, thereby eliminating the risk of fraud.

7. Delivery

  • Delivery areas: Germany, Europe, United States, and Canada.
  • Estimated delivery times:
    • Germany: 2 to 3 business days.
    • Europe: 5 to 7 business days.
    • United States and Canada: 9 to 12 business days.
  • Delivery address: Deliveries are made to the address provided by the customer. It is important that the address is complete and correct. Laboratoire Justbeauty Germany is not responsible for lost or undelivered packages due to incorrect addresses.
  • Special periods: During promotions or peak seasons (e.g., holidays), processing and shipping times may be slightly longer.
  • Customs duties: Orders may be subject to customs duties depending on the customer's country of residence. These fees are borne by the customer and are not the responsibility of Laboratoire Justbeauty Germany.
  • Order tracking is ensured by the tracking number provided via email.
  • Force majeure: Laboratoire Justbeauty Germany shall not be liable for non-performance of the contract due to force majeure (strike, fire, flood).

8. Right of Withdrawal and Returns

For hygiene and safety reasons, Laboratoire Justbeauty Germany does not accept returns or exchanges of delivered products, except in the event of non-conformity of the product.

9. Warranties

  • Legal warranty: In the case of defective or non-conforming products, the customer can request a replacement or refund within 14 days of receipt.
  • Exclusion of warranty: Damage caused by improper use or non-observance of instructions is excluded from the warranty.

10. Data Security

  • The website www.justbeauty-shop.com does not store the customer's bank details, ensuring optimal payment security.
  • The customer's bank details are transmitted once during payment and are not stored.
  • In accordance with the GDPR, personal data is used exclusively for processing orders and is not disclosed without prior consent.

11. Intellectual Property

All content on the website www.justbeauty-shop.com (texts, images, graphics, logos, etc.) is protected by copyright. Any unauthorized reproduction or use is strictly prohibited.

12. Liability

  • Laboratoire Justbeauty Germany is not liable for delivery delays or problems caused by third parties (carriers, customs).
  • The company's liability is limited to the total amount of the order.

13. Dispute Resolution

In the event of a dispute, German law applies. The courts at the registered office of Laboratoire Justbeauty Germany have jurisdiction.