Delivery, returns and refunds

Shipping & Delivery

Orders are prepared and dispatched within 48 business hours after payment has been successfully confirmed.

Estimated delivery times are as follows:

• Germany: 2 to 3 business days
• Other European Union countries: 3 to 5 business days
• Canada and the United States: 7 to 12 business days

Delivery times may occasionally be extended due to public holidays, a high volume of orders on the website, or circumstances beyond our control.

Free delivery may be available for orders over €250, depending on the destination country. To view the conditions that apply to your order, please refer to the progress bar displayed in your shopping cart.

All parcels are carefully prepared and securely sealed to ensure the safety and quality of the products until delivery.

Consumers’ right of withdrawal

If you purchase as a consumer under a distance contract, you have 14 days to withdraw without giving a reason. For goods, this period starts when you or a third party designated by you, other than the carrier, takes physical possession of the goods. Where one order is delivered separately, it starts on receipt of the last item, lot or piece. You may also withdraw before delivery.

How to withdraw

You can use Withdraw from contract here, available without signing in through the website footer, and then confirm your declaration. Alternatively, send an unequivocal statement by email to contact@justbeauty-shop.com or by post to Laboratoire Justbeauty Germany, Dieselstraße 19-21, 61191 Rosbach vor der Höhe, Germany. Include your name and details identifying the order and, for a partial withdrawal, the affected items.

Sending your declaration before the deadline is sufficient. You do not need prior return authorisation or a reason to exercise this right. When you use the online withdrawal function, we send an acknowledgement of receipt without undue delay on a durable medium, such as email, including the declaration and the date and time of receipt. Receiving that acknowledgement is not a condition for exercising your right.

Returning goods

You must send the goods to Laboratoire Justbeauty Germany at the address above without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if the goods are dispatched before it expires. You bear the direct return shipping costs unless we have agreed to cover them or failed to inform you of this obligation before purchase. No €10 processing charge or automatic €15 return charge applies to the exercise of the statutory right of withdrawal.

Refunds

We refund the payments received for the affected goods, including the original standard delivery charge when you withdraw from the entire order. Additional costs resulting from your choice of a more expensive delivery method than our least expensive standard option are excluded. Refunds are made without undue delay and within 14 days of receiving your withdrawal declaration, using the original payment method unless you expressly agree to another method that incurs no fees. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first, unless we have offered to collect them.

Condition of goods and statutory exceptions

You may inspect the goods as you would in a shop. You are liable only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the statutory conditions are met, including having been properly informed about your withdrawal right. Missing original packaging alone does not remove this right.

The right does not apply, in particular, to sealed goods unsuitable for return for health protection or hygiene reasons where the seal has been removed after delivery. Other statutory exceptions may apply, for example to personalised or rapidly perishable goods, where their legal conditions are met. Cosmetics are not automatically excluded from withdrawal. These provisions do not affect your statutory rights regarding faulty or non-conforming goods.

Simply refusing or failing to collect a parcel does not by itself constitute an unequivocal withdrawal declaration. Please notify us expressly. No automatic processing charge reduces the statutory refund due following a valid withdrawal. These rules concern consumers’ statutory rights and do not grant a withdrawal right for business purchases.

Optional model withdrawal form

To Laboratoire Justbeauty Germany, Dieselstraße 19-21, 61191 Rosbach vor der Höhe, Germany, contact@justbeauty-shop.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is notified on paper:
Date:
(*) Delete as appropriate. Use of this model is optional.