FAQ (FREQUENTLY ASKED QUESTIONS)

1. Where are your orders shipped from?

Our online orders are prepared and shipped from our main warehouse in Germany to ensure careful, secure, and professional processing.

2. How long does order processing and dispatch take?

Orders are generally prepared and dispatched within 24 to 48 business hours after payment has been confirmed. During periods of high demand, promotional campaigns, or public holidays, this timeframe may exceptionally be extended.

3. What are the estimated delivery times?

Average delivery times are as follows:

• Germany: 2 to 3 business days
• Other European Union countries: 3 to 5 business days
• Canada and the United States: 7 to 12 business days

These delivery times may vary depending on the carrier, destination, or customs formalities.

4. What are the delivery charges within the European Union?

Laboratoire Justbeauty Germany covers a significant portion of the delivery costs. Thanks to this contribution, customers are charged only €7.99 for deliveries within the European Union.

5. Do you deliver to Africa?

Yes. We are also present in Africa through our retail outlets and authorized resellers. To find the official contact available in your country, please visit the Authorized Resellers section of our website.

6. Will I receive a tracking number?

Yes. As soon as your order has been dispatched, you will automatically receive an email containing your tracking number.

Once the tracking information has been provided, the customer is responsible for monitoring and collecting the parcel within the timeframe specified by the carrier or collection point.

7. What should I do if my order is delayed?

Delays may occur due to the carrier, public holidays, high order volumes, or customs inspections. If your parcel appears to be unusually delayed, please contact our customer service team and provide your order number.

8. An item is missing from my order. What should I do?

Please contact us promptly at contact@justbeauty-shop.com and provide your order number, a photo of the parcel received, and a photo of the items inside.

Our team will review your case and provide an appropriate solution.

9. My product arrived damaged. What should I do?

Upon receipt, please send us a photo of the damaged product, the outer packaging, and your order number.

After reviewing the situation, we will offer an appropriate solution based on the circumstances.

10. Can I return a product?

Yes. A return may be requested within 7 days of receipt, subject to applicable statutory rights.

The product must be unopened, unused, unsealed, undamaged, and returned in its original packaging. For hygiene reasons, any cosmetic product that has been opened or used cannot be returned or refunded.

11. Which fees may be deducted in the event of a return?

In the event of a return, refused parcel, unclaimed parcel, or parcel returned to the sender, the following costs may be deducted from the refund:

• €10 processing fee
• €15 return shipping fee within the European Union
• Any customs duties, taxes, or import charges advanced by Laboratoire Justbeauty Germany

12. Are your products effective?

Our products are carefully developed to support a variety of beauty routines and address targeted needs.

For a more practical understanding of our products, we invite you to read the customer feedback and reviews available on the relevant product pages.

13. Are your products skin-lightening?

Some Justbeauty Germany ranges are formulated to help improve skin radiance, promote a more even-looking complexion, and reduce the appearance of dark spots.

Our products are not intended to artificially bleach the skin. They are designed to support a clearer, brighter, and more even-looking skincare routine.

14. Can your products be combined with other skincare products?

Yes, certain products may be combined with other skincare products. However, this depends on your skin type, current routine, and desired results.

To avoid unsuitable combinations, we recommend contacting our customer service team for advice before use.

15. How can I receive personalized advice before purchasing?

If you are unsure which product to use or which routine to choose, please contact our customer service team at +49 162 090 702 06 to arrange a consultation.

Our team will be able to guide you according to your needs, skin type, and personal goals.

16. Are payments on your website secure?

Yes. Payments made through our online store are processed using secure payment solutions. Your banking details are not stored directly by Laboratoire Justbeauty Germany.

Our goal is to provide you with a simple, reliable, and protected shopping experience.