FAQ — Justbeauty , Germany

1. Where are your orders shipped from?

Our online orders are processed and shipped from our main warehouse in Germany to ensure reliable, secure, and professional service.

2. What are the shipping times?

Orders are generally processed and shipped within 24 to 48 business hours after payment is confirmed. During peak periods, sales, or holidays, this timeframe may be extended in exceptional cases.

3. What are the delivery times?

Average delivery times are as follows: Germany: 2 to 3 business days; other European Union countries: 3 to 5 business days; Canada and the United States: 7 to 12 business days. These times may vary depending on the carrier, the destination, or customs procedures.

4. What are the shipping costs within the European Union?

Justbeauty , Germany covers a significant portion of the shipping costs. Thanks to this contribution, customers are charged only €7.99 for shipments within the European Union.

5. Do you ship to Africa?

Yes, we also have a presence in Africa through our retail locations and authorized resellers. To find the official contact for your country, please visit the " Authorized Resellers " section on our website.

6. Will I receive a tracking number?

Yes. As soon as your order is shipped, you will automatically receive an email with the tracking number. Once the tracking information is provided, the customer is responsible for tracking and picking up their package within the timeframe specified by the carrier or the pickup location.

7. What should I do if my order is late?

Delays may occur due to the carrier, holidays, a high volume of orders, or customs inspections. If your package appears to be held up for an unusually long time, please contact our customer service team with your order number.

8. An item is missing from my order. What should I do?

Please contact us as soon as possible at contact@justbeauty-shop.com with your order number, a photo of the package you received, and a photo of the items inside. Our team will review your case and provide you with an appropriate solution.

9. My product arrived damaged. What should I do?

As soon as you receive the item, please send us a photo of the damaged product, the outer packaging, and your order number. After reviewing the information, we will propose a solution tailored to your situation.

10. Can I return a product?

As a consumer, you have a legal right to cancel within 14 days of receiving the goods (or the last item in the case of separate deliveries of the same order), without providing a reason. You may also cancel before delivery. Use the “Cancel the Contract” option(no login required), or email contact@justbeauty-shop.com. No prior authorization is required. Legal exceptions apply, in particular, to sealed goods that are unsuitable for return for reasons of hygiene or health protection and have been unsealed after delivery; not all cosmetics are automatically excluded. See the detailed terms and conditions.

11. What fees apply to a cancellation?

No €10 processing fee or €15 automatic return fee is applied to a legal withdrawal. You are responsible for the direct costs of returning the item only if you were informed of this before the purchase and if we have not agreed to cover those costs. In the event of a full withdrawal, the initial standard shipping costs will be refunded. Additional terms are outlined in our return and refund policy.

12. Are your products effective?

Our products are carefully developed to complement various beauty routines and address specific needs. To get a better idea, we invite you to check out the customer reviews and feedback available for our products.

13. Do your products lighten the skin?

Certain product lines— Justbeauty , Germany—are formulated to help enhance the complexion’s radiance, even out skin tone, and reduce the appearance of dark spots. Our products are not intended to artificially lighten the skin, but rather to support a clearer, more radiant, and more even-toned skincare routine.

14. Can your products be used in combination with other skincare products?

Yes, some products can be used in combination with other skincare products, but this depends on your skin type, your current routine, and your goals. To avoid incompatible combinations, we recommend that you consult our customer service team before use.

15. How can I get personalized advice before making a purchase?

If you're not sure exactly which product to use or which routine to choose, please contact our customer service team at +49 162 090 702 06 for a consultation. Our team will be able to better guide you based on your needs, skin type, and goals.

16. Are payments on your website secure?

Yes. Payments made through our store are processed using secure payment solutions. Your banking information is not stored directly by Laboratoire Justbeauty Germany. Our goal is to ensure you have a simple, reliable, and secure shopping experience.