Returns & Refunds

Consumer Right of Withdrawal

If you are a consumer and make a purchase online, you have 14 days to cancel the purchase without giving a reason. For the sale of goods, this period begins on the day you, or a third party designated by you other than the carrier, physically take possession of the goods. For an order delivered in separate shipments, it begins upon receipt of the last item, batch, or part. You may also notify us of your withdrawal before delivery.

How to Exercise Your Right

You can use the "Withdraw from the Contract", which is accessible without logging in from the website’s footer, and then confirm your request. You may also send us an unambiguous notice of withdrawal by email to contact@justbeauty-shop.com or by mail to Laboratoire Justbeauty Germany, Dieselstraße 19-21, 61191 Rosbach vor der Höhe, Germany. Please include your name and details identifying the order, and, in the case of a partial withdrawal, the items in question.

Simply submit your declaration before the deadline expires. No prior authorization to return the item or justification is required to exercise this right. For a declaration submitted via the online service, we will send you, without undue delay, an acknowledgment of receipt on a durable medium—such as by email—that includes its content as well as the date and time of receipt. The acknowledgment of receipt does not affect your ability to exercise this right.

Product Returns

You must return the goods to Laboratoire Justbeauty Germany, at the address above, without undue delay and no later than 14 days after notifying us of your decision to withdraw. The deadline is met if the goods are shipped before it expires. You are responsible for the direct costs of return shipping, unless we have agreed to cover them or failed to inform you of this obligation prior to purchase. No €10 processing fee or €15 automatic return fee will be charged when you exercise your statutory right of withdrawal.

Refund

We will refund the amounts received for the applicable items, including—in the event of cancellation of the entire order—the initial standard shipping costs. The additional charge for selecting a shipping option that is more expensive than our least expensive standard shipping option will not be refunded. The refund will be issued without undue delay and no later than 14 days after we receive your notice of cancellation, using the same payment method, unless we expressly agree to use another method that does not incur any fees. We may delay the refund until we have recovered the goods or received proof of their shipment, whichever comes first, unless we offer to retrieve the goods ourselves.

Statement of Assets and Legal Exceptions

You may inspect the items just as you would in a store. You may only be held liable for any depreciation resulting from handling that goes beyond what is necessary to determine the nature, characteristics, and proper functioning of the items, subject to legal conditions and provided that you have been duly informed of your right of withdrawal. The absence of the original packaging does not, in and of itself, void this right.

In particular, the right of withdrawal does not apply to sealed goods that cannot be returned for health or hygiene reasons once the seal has been broken after delivery, nor to personalized or perishable goods when the legal conditions for the exception are met. Therefore, not all cosmetics are automatically excluded from returns. These provisions do not limit your legal guarantees in the event of a defective or non-conforming product.

Simply refusing or failing to pick up a package does not, in and of itself, constitute a notice of withdrawal: please send us a clear notice. No automatic processing fee may reduce the legal refund due under a valid withdrawal. These rules pertain to consumers’ legal rights and do not create a right of withdrawal for business purchases.

Optional Declaration Template

To: Laboratoire Justbeauty Germany, Dieselstraße 19-21, 61191 Rosbach vor der Höhe, Germany, contact@justbeauty-shop.com:
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) / the provision of services (*) listed below:
Ordered on (*) / received on (*) :
Name of consumer(s) :
Address of consumer(s) :
Signature of consumer(s), only if submitting a paper notice :
Date :
(*) Delete as appropriate. This form is optional.